Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘ distance selling ’. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel.

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Dec 07,  · The same applies if you can only return goods with a receipt. Can you return a faulty item without receipt? Youtubereceipt to item? Primark. Googleusercontent search. Restocking fees for the return of goods which are not faulty also illegal however, many stores will offer an exchange or credit note, so its always worth asking.
the goods being repaired are capable of retaining user-generated data, for example, mobile phones, computers, portable music players and other similar electronic goods it is the repairer’s practice to supply refurbished goods rather than repair defective goods, or to use refurbished parts in the repair of defective goods.
You don't have to have a receipt to get your money back on faulty goods. However, you will need some form of proof if the shop tries to claim you didn't get the shoes from them. Without the receipt it may be difficult to prove absolutely but a credit card statement showing the transaction would help.
Even if the item's second-hand or reduced, it doesn't mean you get second-rate consumer rights, except where the seller pointed out the specific problems before you bought. The same consumer rights rules apply to second-hand and sale goods from shops. They must be of satisfactory quality and, if they're faulty, you can return them.
All this assumes you’re just returning an item because you don’t want it anymore. If the item is defective, there are actually laws in place to protect you from faulty goods. These laws vary from state to state and country to country, so you’ll have to look up the laws for your specific area.
When you don’t have to offer a refund

Even if the item's second-hand or reduced, it doesn't mean you get second-rate consumer rights, except where the seller pointed out the specific problems before you bought. The same consumer rights rules apply to second-hand and sale goods from shops. They must be of satisfactory quality and, if they're faulty, you can return them.

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Top links Making a small claim Help for victims of rape and sexual violence. You must refund the customer within 14 days of receiving the goods back. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not.

You can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging. Read more about consumer protection from unfair trading. A credit card receipt is useless as it only shows you shopped there that day. If the store won't help you, contact the manufacturer. Without a receipt, you have no proof that those goods were purchased at the store.

Any hoop the store wishes to make you jump through in return for money they can. You can also contact the manufacturer. If that does not work, file a complaint with the consumer protection bureau in your state.

It will be in the Attorney General's office. None You don't have the "right" to return it. But the store has the right to accept it, it is all up to their policies. Related Questions When returning faulty goods what is the law? Returning MAC items without a receipt? Consumer rights to return goods?

Returning a new faulty item to the shop? Is watching someone online masterbate for money illegal?

• Stores often try the "no refund or return without a receipt" line. No store has to change or refund an item simply because the owner does not like the colour. No store has to change or refund an item simply because the owner does not like the colour. If your goods are faulty and you don't have the receipt, you still have the right to a repair, refund or replacement as under the Consumer Rights Act. You just need to show proof of payment, such as a bank statement with the transaction on it. You don't have to have a receipt to get your money back on faulty goods. However, you will need some form of proof if the shop tries to claim you didn't get the shoes from them. Without the receipt it may be difficult to prove absolutely but a credit card statement showing the transaction would help.